Payment Application Support Analyst

Dublin, Ireland


Here at Retail inMotion we are seeking an Application Support Analyst who will be responsible for supporting applications built on .NET systems using C#, .Net Framework, .Net Core. Your primary responsibility will be to provide payment gateway application and operation support to stakeholders. A commitment to excellent customer service in handling client application/technical queries, and the ability to diagnose, troubleshoot, escalate and/or resolve them.

How you will make a difference:

  • Resolve payment gateway queries, client application issues and live service issues by developing business understanding along with technical capability
  • Complete customer support requests within agreed SLA and track time accurately on the support issues
  • Work with the team to enhance, improve, simplify, and automate support processes and procedures
  • Monitor and review daily payment batches, status reports and act on the anomalies identified
  • Document processes, procedures, and product knowledgebase articles where applicable
  • Ensure health of the live systems, monitoring logs and take appropriate actions
  • Communicate with internal and external stakeholders in an effective, tactical, and compassionate manner
  • Provide deployment support and testing as required
  • Analyze and present data reports for support queries in a meaningful way for easy customer understanding.

The skills you will bring:

  • Minimum of 2.5 years of experience working in .Net Web/API application support or development
  • Experience in payment or financial system application support is preferable
  • Experience in Microsoft SQL Server (or similar RDBMS) with strong SQL skills
  • Experience in job scheduler and automation tools like Tidal/Visual Cron or similar
  • Experience in Agile environment with JIRA boards, Confluence pages and scrum process
  • Experience with PowerShell scripting and advance Excel and VBA skills
  • Advantage to have knowledge of or similar and ability to understand the code and development process
  • Advantage to have programming skills and ability to develop support tools
  • Advantage to have exposure to AWS cloud environment, Splunk / Elastic Search, dashboards
  • Familiar with CI/CD (Jenkins & Octopus) process, Git, Bitbucket, Octopus
  • Ability to multi-task, effectively prioritize work, and adapt during challenging situations.

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    Retail inMotion has a quirky and friendly culture. We actively encourage our team members to be themselves and to bring their personality into work. We are proud to say we have over 25 different cultures working together at Retail inMotion. We believe that our diversity is one of our greatest strengths. Our core values drive our approach to working together and with our customers and partners.